FAQ

Essential Foods (eFoods) is NZ’s only supplier of America’s leading freeze-dried food brand ReadyWise. We have been providing gourmet-quality ReadyWise products for individuals and families all over the country since 2011. For more info, read our About page.

We currently sell grab bags and food buckets containing a variety of freeze-dried foods. Choose from 60, 84, and 120-serving options depending on your or your family’s needs. Whatever option you go with, you’ll get several food choices that will keep you energised and mobile the entire day.

Emergencies can strike at any time. That’s why you need to stock up on food supplies now to prevent last-minute purchases in the middle of a natural or man-made disaster.

ReadyWise bags and buckets can easily last up to 25 years. Just store the items in a cool or dry place to prevent possible spoilage.

No. Simply add water to the pouch contents and consume afterward.

No. Each bucket contains foods that we have pre-selected to fit common meal plans (breakfast, lunch) and diets (fruits, vegetables). If you or your family prefer more variety, we highly advise that you purchase several products.

We have an 84-serve gluten-free bucket for customers observing strict dietary regimens.

You can easily complete all your orders on our website. Choose from multiple deliveries and payment options and receive a confirmation email once you’ve placed an order.

Yes. We deliver throughout NZ’s North and South Islands.

Fill out the enquiry form on our Contact Us page. You can also leave a message at (021) 0238-3454 orjoelarmstrong@efoods.co.nz.

FOR ALL PRODUCTS PURCHASED THROUGH THIS WEBSITE:    

  • Permission for any return merchandise must be secured from our return department within 30 days of the purchase. For questions about returning merchandise please contact us by email to: info@efoods.co.nz
         
  • The return of non-defective merchandise, when authorized, may incur a 15% re-stocking fee.
       
  • After a return is authorized by our return department: 
    1. Return the item to the address given to you by our return department.
    2. Write the Return Authorization Number on the box. 
    3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
  • We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 20 business days of our receiving your return.
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